Refund and Returns Policy

At TurtleGX, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a flexible refund and return policy.

Return Eligibility

• Returns must be initiated within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in resalable condition.
• Items purchased directly from turtlegx.com are eligible for returns.

How to Return an Item

1. Contact Us: Email info@turtlegx.com or call (210) 622-5228 to initiate a return. Provide your order number and reason for return.
2. Ship the Item: Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.
3. Inspection and Refund: Upon receiving and inspecting the returned item, we will issue a refund to the original payment method within 5-7 business days.

Refunds

• Refunds cover the product’s purchase price. Shipping fees are non-refundable unless the return is due to a defect or damage.
• Refund processing times depend on your bank or payment provider.

Exchanges

For exchanges, please follow the return process and place a new order on our website.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at info@turtlegx.com or (210) 622-5228. We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

Certain items, such as those on clearance or marked as final sale, are not eligible for returns. Used or damaged products also cannot be returned.